Real agents. Real deployments. Honest results.
Every case study here includes what worked, what the evals showed, and what the agent doesn't handle well. No cherry-picked demos.
Customer FAQ agent deployed on website and inside the support team
An Azure AI Foundry agent grounded in Dataverse and ERP data, deployed simultaneously as a customer-facing website widget and an internal Teams knowledge tool for the support team. Two channels, two temperature profiles, one data layer.
HR policy questions answered in Teams — without emailing HR
A Copilot Studio agent connected to SharePoint that answers policy questions in plain English, always cites the current authorised version, and escalates sensitive queries to HR.
Cutting probate inventory drafting from 6 hours to 11 minutes
An Azure AI Foundry agent that reads estate documents, extracts structured data, identifies beneficiaries and assets, and drafts a complete estate inventory. Built in 4 weeks. Evals included.
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